Employee performance evaluation of Coffee Neir Banjarmasin

Abstract

This study aims to: (1) identify the current state of employee performance at Coffee Neir Banjarmasin, and (2) examine efforts to improve it. Using a qualitative research method, data were collected through observation, interviews, documentation, and literature review, then analyzed using a descriptive qualitative approach involving data reduction, data presentation, and conclusion drawing. The findings indicate that employee performance problems at Coffee Neir Banjarmasin occur across five key aspects: quality, quantity, timeliness, effectiveness, and independence. Quality issues are evident in inconsistent product taste, poor hygiene, and weak application of operational standards. Quantity problems arise from an inability to meet order volumes during peak hours, reducing both efficiency and customer satisfaction. Timeliness is affected by delays in task completion and poor time management. Work effectiveness is hindered by employees’ limited ability to handle urgent situations, inefficient resource use, and difficulty adapting to change. Furthermore, low independence and a lack of initiative negatively impact operational efficiency. To address these issues, the study recommends continuous training, tighter supervision, improved time management systems, and stronger team coordination. Quality can be enhanced by strengthening employees’ technical competencies, while productivity and punctuality can be supported through better resource management and the integration of technology. Moreover, effectiveness can be improved by developing multitasking abilities, optimizing limited resources, and empowering employees to work independently. These strategies are essential to enhance employee performance and overall service quality at Coffee Neir Banjarmasin